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SYS_WEB.Signature not showing annotation (on Android)
Posted: Wed Nov 08, 2017 4:10 am
by dhnaigles
We have used the Signature property of sys_web and on an android device, the "signature" is not being displayed, i.e. the user uses his finger to sign in the box and nothing is shown in the box. We are using lansa mobile for our container. Any idea what might be causing this? It works fine on any normal desktop browser or in lansa mobile on iOS.
Re: SYS_WEB.Signature not showing annotation (on Android)
Posted: Mon Nov 13, 2017 11:40 am
by tsupartono
Looks like this doesn't work on Chrome on Android either.
Probably best to report this to LANSA Support for investigation.
Re: SYS_WEB.Signature not showing annotation (on Android)
Posted: Mon Nov 13, 2017 12:27 pm
by dhnaigles
Thanks for the heads up, Tony. Is there a reason you can’t “notify” support? You are LPC, correct?
Re: SYS_WEB.Signature not showing annotation (on Android)
Posted: Mon Nov 13, 2017 5:30 pm
by Stewart Marshall
Hi David
LANSA asks that all support requests are submitted by the customer through the regional help desks.
This ensures that issues are tracked and managed appropriately and that there is a clear line of communication between LPC and the originator of the support request should additional information be required
Many thanks