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trial download is failing

Posted: Sat Jun 26, 2021 4:18 am
by jabid
Hi,

Besides trying many solutions (firewall, odbc pilote disabled, reset ports...) l cannot install the trial version.
I am getting this error: a network error occured trying to verify details. Please check your internet connection and try again.

Any idea ?

Thank you

Re: trial download is failing

Posted: Sat Jun 26, 2021 6:47 am
by Dino
Hi Jabid

In order to install the trial version, you need to use a corporative email, not a free one (like gmail,hotmail,etc). That is most times the reason for that particular error.
If you contact your representative, they can assist you with the installation as well.

Regards,

Re: trial download is failing

Posted: Sat Jun 26, 2021 7:43 am
by jabid
Hi Dino,

Yes, you're right but.... l do use corporate email.
They may have registered me with a "first" gmail when l get in touch with Lansa first time...

Thank you

Jabid

Re: trial download is failing

Posted: Sat Jun 26, 2021 9:51 pm
by Dino
Hi Jabid

Please contact LANSA support to assistance with the installation of the trial

https://lansa.com/support/register/helpdesk.html

Regards