SYS_WEB.Signature not showing annotation (on Android)

[dhnaigles]

We have used the Signature property of sys_web and on an android device, the "signature" is not being displayed, i.e. the user uses his finger to sign in the box and nothing is shown in the box. We are using lansa mobile for our container. Any idea what might be causing this? It works fine on any normal desktop browser or in lansa mobile on iOS.

[tsupartono]

Looks like this doesn't work on Chrome on Android either.
Probably best to report this to LANSA Support for investigation.

[dhnaigles]

Thanks for the heads up, Tony. Is there a reason you can’t “notify” support? You are LPC, correct?

[Stewart Marshall]

Hi David

LANSA asks that all support requests are submitted by the customer through the regional help desks.

This ensures that issues are tracked and managed appropriately and that there is a clear line of communication between LPC and the originator of the support request should additional information be required

Many thanks