Deciphering Information in X_ERR.LOG

[appbuilder]

We are getting this error repeatedly in our x_err.log which is eventually filling up and crashing. Any suggestions on where to start our investigation or have you experienced us before.

Fri Mar 18 01:12:05 2022
Release 14.0.0 Build 4120 iSeries
Message : (0586) - Component Manager request of type 1 (decimal value) failed with return code -1 (decimal value).
Routine : X_PDF_Load_COMP_DLL
Job Number: 085294 OS User : HOMESFTWEB

[Dino]

This one will be for support to look with more detail...
you can log a case with LANSA here: https://idera.secure.force.com/LANSA

[adale]

Sometimes the x_err.log from the IDE MASTER view will show a reason for the issue, but in my experience many times it will not.
Here are the steps I work through when trying to determine the crash.
First look in WRKACTJOB to see if any of your partition LWEB_JOBs have a MSGW. If there is, this will get you there quick.
Then look in WRKOUTQ QEZJOBLOG, and look towards the end for a job log with that same job number(085294 in your example).
Usually I can find the issue or the direction I need to start looking at from here.
Hope this helps.