Email BIFs stopped working - ANSWERED

[trossiter]

I have an application that uses the email built-in functions to generate an email to be sent. In the past, calling the built-in function MAIL_SEND would open the user's email client with the email recipients, subject, and message already generated through the use of the other email built-in functions.

Recently, we have been updating our end users email clients as the previous version we were using was no longer supported. However, this update seems to have broken the emailing functionality in my application. The new email message no longer pops up on the screen; instead, users get an error message in the message bar that says "Error 2147500037 was returned when attempting to log on to the mail subsystem."

I have done a little research into what this error code means, but I have not had any luck with the suggestions I have found. Other reports of this error that I have found seem to either involve trying to add a PDF to an email, which I am not doing, or the issue stems from not having Internet Explorer or Edge not set as your default browser. Our users have a dedicated desktop client for email, so I do not see how this could be the issue. Regardless, I tried this anyway and got the same result.

Anyone else run into something similar?

[trossiter]

Found the issue, thanks to the note in the documentation found here:
https://docs.lansa.com/14/en/LANSA015/c ... l_note.htm

Turns out we were told by the support team during the email upgrade to install the 64-bit client since the 32-bit client apparently had issues. On a hunch, I had my client uninstalled and installed the 32-bit version. Email message popped up correctly when it was supposed to.